Creating a culture of service excellence
Its personal, intrinsically motivated, impactful, and aligned with your strengths
Improve your life by only focusing on the essentials
Purpose, Vision, Values and Strategy
The future is uncertain. It is more important that you engineer agility and flexibility into your business than it is for you to know the future Mark Mullen, CEO of Atom
A model to achieve change. The six logical levels are: purpose, identity, value/belief, capability, behaviour & environment
Use Strategic Thinking to Create the Life You Want
A repository for all risks identified, including, nature of the risk, reference and owner, and mitigation measures
Make work more fun: 8 trends of progressive workplaces
Winning through integrative thinking
The 100 words that connect vision, mission, and values with action. Pres. Kennedy: A man on the moon this decade.
Planning complex, multi faceted campaigns
Planning for how functions work towards a vision
Not telling; delegating an intent with freedom to operate within agreed boundaries
A surgical communication technique that ensures a shared understanding
New ways of working
Play the long game, taking short term failures for long term gain.
The Power of Diverse Thinking
Evaluating options by comparing them against each other
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Slowly gaining momentum and eventually reaching a breakthrough
Time-tested model for creating a flourishing consulting business
Get a grip on your business
How a few companies make it...and the rest don't
Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
Start, Finance, Or Grow Your Company with Your Customers' Cash
Mobilising people to tackle tough challenges and thrive
Timing is everything: rather than being an art, it's a science.
Making big, hairy, audacious goals reachable
Finding Who to do, rather than What to do, is the major challenge faced by executives
A template for developing new or documenting existing business models
Learn from their experience
Making change happen requires several variables to be right
Planning to cover every angle, consider every option - quickly and easily.
Differentiating by collaborating closely with your customers
The Why, What, How and Who of your Strategy
Stress test your strategy
People, Planet, Profit
Moral reasoning and behaviours go through six stages
Products and opportunities to invest in
Assessing new markets and new products
Working together for mutual benefit
Strategic options: prospector, defender, analyzer, and reactor
Organising to achieve aims
What lights your fire? What could you be best in the world at? What makes you money?
Creating a new market that disrupts an existing market, displacing established market leading providers
A scheme and structure for business plans
Options for pursuing competitive advantage
The science of logical decision making
Approaches to developing strategy
Determining the reactions that can be expected from a larger population
Test your hypothesis before you spend
How, why, and at what rate innovations spread
Adopt the right technology at the right time
Predicting business gain
Focus on sustained growth over the long term
Organisations need to score in 6 key areas to perform
Access to resources can lead to competitive advantage
Strategy is identified by levels of price and value
Industry maturity influences strategy
Aligning culture with strategy
Shifting focus to the long-term health of customer relationships
The benefit you could have received by taking another action
The activities that a firm performs to deliver a valuable product or service
Identifying, evaluating, and measuring the probability and severity of risks (assessment) and deciding what to do (management)
The process of transition around change
Implementing change wholistically
Planned, managed organisational change
An organizational analysis tool to assess and monitor changes in the internal situation of an organization
The few things that must go well to ensure success
Fixing in the near term versus dreaming
Cracking the Code to Generation Y
Invest time into iteratively meeting the needs of early customers
Promoting a product or service, managing and tracking ad campaigns and establishing a culture and tone
Just as essential to determining a company's value
A strategic planning method to make flexible long-term plans
A harmonized combination of resources and skills that are the foundation of companies' competitiveness
A framework of macro-environmental factors used in environmental scanning as part of strategic management
Strategy is the answer to 5 questions
Reduce failure by compensating for potential limits of memory and attention.
One step at a time to sales success
What differentiates?
The measures taken to help the consumer put the actual product to sustained use
Salespeople who understand their customer's business and challenge get best results
Roughly 80% of the effects come from 20% of the causes
Promoting to new customers through referrals, usually word of mouth
Creating a climate, engaging, implementing and sustaining
The process of designing and running a successful meeting
Transforming the voice of the customer into characteristics for a product
Create "blue oceans" of uncontested market space, as opposed to "red oceans" where competitors fight for dominance
Communicating so that all involved have a clear understanding of what to expect and when to expect it
Find a conclusion for a specific problem by gathering ideas spontaneously contributed members.
A tool for analyzing competition of a business
A compelling promise of value
What a brand does to get attention and why consumers engage while having not yet tried the product or service
Raising many small amounts of money from a large number of people
A performance management report to manage the implementation of a strategy
Increasing sales and achieving a sustainable competitive advantage
Making the best use of time
Allocate resources to brand marketing and product management. A strategic management, and portfolio analysis tool