Creating a culture of service excellence
Providing equal access to opportunities and resources for people who might be excluded
The right balance can lead to personal and professional growth
Make the right first impression, connect, build trust, then influence
Purpose, Vision, Values and Strategy
Powerful presenting for leaders
A company’s chair is the head of its board of directors; a CEO is it's top decision-maker who establishes strategic processes and ensures that progress is made toward corporate objectives.
AI is widely used in web search engines, recommendation systems, understanding human speech, self-driving cars, ChatGPT, and games.
Comparing the darkest hour with the finest hour. Away from, towards
Make work more fun: 8 trends of progressive workplaces
Graphic visual representations of information, data, or knowledge intended to present information quickly and clearly
Adapting your leadership style to each unique situation or task to meet the needs of the team or team members
Paying attention to the present moment with an accepting, nonjudgmental disposition
A guide to coaching in the corridor, at a coffee shop or on your computer
The three personas of your Advice Monster, and why staying curious a little longer is the secret to taming it.
Stop reports delegating you their problems
Winning through integrative thinking
Creating organisations as amazing as the people inside them
The 100 words that connect vision, mission, and values with action. Pres. Kennedy: A man on the moon this decade.
Planning complex, multi faceted campaigns
Planning for how functions work towards a vision
Not telling; delegating an intent with freedom to operate within agreed boundaries
A surgical communication technique that ensures a shared understanding
Celebrate leadership as the everyday act of improving each other's lives
An incredibly powerful mind management model
Five different ways in which people are inclined to make an impact and contribution
Organizing business and technology teams for fast flow
The Power of Diverse Thinking
Building Cause, Community and Career
Finding solutions and setting your boundaries
The four ways to read people.
Untold Stories of the Highs and Lows of a Life in Sport ExecINSIGHT on 9-Mar-21
Why Humour Is A Superpower At Work And In Life ExecINSIGHT on 9-Feb-21
The New Science and Stories of the Brain
Who We Listen To, Who We Don't, And Why. ExecINSIGHT on 12-Jan-21
How to focus on what matters every day.
The Surprising Power of Ideas That Don't Make Sense.
The Hidden Power of What You Say and What You Don't
What to do when you open your mouth and nothing comes out. To Meet the Author on 8-Sep contact me (below).
30 Ways to Fix Your Work Culture and Fall in
A Message for Uncertain Times
3 Vital questions
Challenging emotion based thoughts and replacing them with truth based ones
Occupy Wall Street protesters' hand signals used to negotiate a consensus
How to Reverse "No, But" Thinking and Improve Creativity and Collaboration
Read own mind to perceive experiences more clearly and feel a relief of tension
Technology companies can attract millions of users at an unprecedented rate in the digital age
Seeing your conflict from their perspective
How to get what you want by saying what you mean
Almost everyone has the capacity to perform better
Making difficult feedback easier
Close More Deals and Get Paid Faster
A simple template that rocks!
Information about company culture, policies, and procedures
Improving Decisions About Health, Wealth and Happiness
Practical management
Real change doesn’t take hold until people actually change what they do
Mobilising people to tackle tough challenges and thrive
Timing is everything: rather than being an art, it's a science.
People fit into Four Tendencies: Upholders, Questioners, Obligers, and Rebels that help shine a spotlight on hidden patterns in our behaviour.
Strengthen and unify data protection
A cure for the most painful yet underestimated problem of modern business
XV powerful and practical lessons
Feeling guilt-free
Making big, hairy, audacious goals reachable
Disciplining this before jumping into action - the most underrated skill in management
Responding wisely may provide important feedback
Creating the high performance organisation
How face to face contact can make us healthier, happier and smarter
What makes us pull the trigger
How Your Business Can Conquer the Competition by Challenging Everything
Creating our own subjective reality
Your influence hinges on what you communicate
Learn from their experience
Making written text accessible
Understanding motivational direction and how to make the most of those who are different
Being tough on the problem, soft on the people
Making change happen requires several variables to be right
Knowing who you are, and who you're talking to, helps you connect even better
Planning to cover every angle, consider every option - quickly and easily.
Managing over a greater distance
Making sure you are heard
Healthy management builds success
Techniques and tools for process improvement
A scheduling system to improve efficiency
Measuring customer engagement with a brand
Games to "warm up" the group by helping the members to get to know each other
The end of the performance review
Clarifying roles and responsibilities gets the job done
Praise and recognition are considered stronger motivators than money
Drivers of trust for high performance, and vice versa
Attract and retain the best people
Mutual beliefs, perceptions, and informal obligations between employer and employee
Helping people discover and develop symbols and metaphors without introducing any content
Where Will is higher than Skill
Keeping coaching focused, structured and time-effective
Assessing what should be improved, changed, or remain intact
A personal choice to hold oneself to consistent moral and ethical standards
Spiralling up, rather than down
One of the easiest and most important ways to engage
Using Small Wins to Enhance Motivation -
Organisational and personal development based on a Team Management Profile
Social, task and self-oriented roles
The questions behind team development
There are six behaviour patterns that constrain highly competent and valuable performers
Developing a more effective model
How content an individual is with his or her job
Matching aptitudes and skills to tasks
Deploying anger successfully
Switching attention reduces productivity
Integrating a new employee with the organization and its culture
The process of transition around change
Implementing change wholistically
Planned, managed organisational change
An organizational analysis tool to assess and monitor changes in the internal situation of an organization
Changes that can be attributed to a particular intervention
Process steps as boxes in order and connected with arrows
Transmitting information, telling a story, motivating people to act
Giving criteria to guide in the setting of objectives
The process allowing managers to take work that needs to be done one step at a time
General tasks and responsibilities of a position
Managers account for as much as 70% of variance in employee engagement scores
A pattern of mistreatment that causes physical or emotional harm
Standing your ground
Systems work best if they are kept simple
Fixing in the near term versus dreaming
Making the best use of expensive collective time
The ratio of positive to negative emotions which distinguishes "flourishing" people from "languishing" people. Now discredited.
Higher expectations lead to an increase in performance
Listen, acknowledge, explore and respond
Powerful and free!
Communicating faithfully
Using ethos, pathos, logos
How to engage and involve consumers towards a choice
Probing thinking at a deep level
First, second and third-person
The capacity to understand or feel what another person is experiencing from their frame of reference
Inform, persuade and promote
Assessing impact on relevant parties
Being self-assured and confident without being aggressive
Questioning the stages of decision-making
How individuals can be motivated to learn irrespective of their intelligence quotient
Cracking the Code to Generation Y
Defining how a team works, sets it up for success
What makes people learn most effectively
The psychological and sociological dimensions in the sense of belonging and identity which may define a generation
Keeping your virtual team aligned
Excellence is not an act but a habit
Confronting without an argument
Handling it empathetically
By treating his crew as leaders, not followers, Marquet's sub went from worst to first
Form business relationships, act upon business opportunities, share information and seek potential partners
Communicate in greater depth
Growing "Up" from Opportunist through to Alchemist
Promoting a product or service, managing and tracking ad campaigns and establishing a culture and tone
Where we are open, blind, hidden and unknown
Mind, Consciousness and Thought are responsible for the creation of all human experience
Agree to invest resources, mutually achieve goals, share information, resources, rewards and responsibilities, as well as decision-making and solve problems
Reduce failure by compensating for potential limits of memory and attention.
Sharing power, putting the needs of others first and helping people develop and perform as highly as possible
Increasing the quality of communication
One step at a time to sales success
Measures taken to offset or minimize damage to reputation, credibility, or public image
Letting the conversation flow
Describing a software system
Entertaining, educating, preserving culture, or instilling moral values
How it can show strength not weakness
Indirect resistance to the demands of others and an avoidance of direct confrontation
The process of designing and running a successful meeting
Tools for talking when stakes are high
Transforming the voice of the customer into characteristics for a product
Delegating well saves time, money and effort
Making the relationship operate smoothly pays dividends
Communicating so that all involved have a clear understanding of what to expect and when to expect it
Connecting neurological processes, language and behavioural patterns, and changing these. Now discredited scientifically.
Matters twice as much as technical expertise or IQ.
Determined by relationship strength, perceived alternatives and critical episodes
Getting to know oneself by developing relationships and empathetic thinking with others
Selecting, finding and arranging to add value
A central dimension of human personality theories
Why consumers make the decisions they do
Think different, feel different, behave differently.
Build loyalty, trust, or brand awareness
Understanding the ego states we adopt when we communicate with each other.
Negotiating agreement without giving in
Helping employees develop work skills and behaviours; evaluating performance.
A measure of how products and services supplied meet or surpass customer expectation
Those who succeed don't take or match. They give.
To help others develop – start with yourself
Using power positively
Being good at these is a must
nonverbal communication that complements verbal communication in social interaction
Reciprocity, commitment and consistency, social proof, authority, liking, scarcity
Destructive interaction that can occur between people in conflict
Inquiry that helps generate new ideas and models for how to organise
An essential research tool
Before, during and after a purchase
Gauge the loyalty of customer relationships
Being fully absorbed by and enthusiastic about work and acting to further the organization
Getting to win-win